Streamyx to Unifi

When converting from Streamyx TM Net to UniFi TM Net (high speed internet), one must be careful to perform the following in order to avoid paying double bills:

1. Apply for UniFi TM Net and follow through all the procedures.

• Please make sure you have a 4-plug extension wire and an internet cable 4-10m in length (depending on the distance between your TV set and desktop computer) during the time of installation to facilitate efficiency.
• Note that your telephone number will be changed to a new number you chose during application.
• During installation of UniFi, your old telephone number line and old Streamyx broadband service will be "physically" terminated. In other words, although you will not be able to use your old telephone number line and old Streamyx broadband service anymore, YOU MAY CONTINUE TO BE CHARGED UNTIL YOU APPLY FOR THE TERMINATION OF THOSE LINES.

2. Apply for the termination of your old telephone line, your 1525 line (if you had dial-up internet with your old telephone line before) and your old Streamyx broadband account. Call TM for the details. 

3. Bring along 2 copies of your IC, your old telephone set, your old Streamyx broadband modem and fill up the termination application forms for the above 3 lines/accounts at a TM Point.

4. Keep the termination slip for the above procedures.

5. Some of the bills of the terminated services may continue to arrive for a short period of time. Do not pay and wait for the last pink bill to arrive. Then bring along the unpaid bills and the termination slip to a TM Point to apply for a waiver of the bills.

I am writing this because a friend of mine paid double bills for a few months, not knowing concerning the above. I hope this will be useful to hopeful UniFi users and applicants. Suggestions are welcome.